Robi | Credit Collection Project

SkyTech partnered with Robi to manage a high-volume credit collection operation, focused on improving recovery efficiency while maintaining customer experience standards.

Our team implemented a structured outbound recovery model supported by strict KPI governance, real-time monitoring, and compliance-aligned communication protocols. Through disciplined follow-ups, performance dashboards, and recovery-focused scripting, we optimized collections while protecting Robi’s brand reputation.

2M – 3.5M BDT
Amount Recovered, avg. monthly

Key Focus Areas

• Dedicated recovery agents with daily KPI tracking
• Structured follow-up cadence for overdue accounts
• QA framework ensuring regulatory and brand compliance

Performance dashboards with recovery visibility