The Business Process Outsourcing (BPO) industry has become an important component for companies looking for productivity, adaptability, and specialized expertise. Businesses rely on BPO services to handle non-core tasks, that allow them to focus on their core task and strategy. The United States, as one of the global leaders in innovation and business is home to some of the most prominent and reliable BPO companies, catering to a wide array of industries, including healthcare, IT, finance, and customer support.
In 2022, the global BPO market size was valued at $245.9 billion, with the United States contributing significantly as one of the largest markets. The industry is projected to grow at a compound annual growth rate (CAGR) of 9.1% from 2023 to 2030, reflecting its critical role in the modern business ecosystem. Approximately 70% of Fortune 500 companies outsource some part of their operations to BPO firms, demonstrating the trust and reliance placed on these service providers.
This blog shows the Top 31 BPO Companies in the USA, Whether you are a startup looking to reduce expense or an enterprise aiming to increase operational speed, these BPO companies are setting benchmarks in innovation, service quality, and customer satisfaction.
The Top 31 BPO Companies in the USA were selected based on a comprehensive evaluation of several key factors. These criteria highlight their ability to deliver high-quality services, maintain customer satisfaction, and drive innovation in the industry:
SkyTech Solutions BPO is a highly regarded outsourcing provider known for its ability to deliver reliable and innovative solutions. With over 1,000 employees and decades of experience, SkyTech focuses on providing outfitter services that cater to diverse industries. Expertise on advanced technologies like AI automation and cloud based solutions, SkyTech provides growth potential for its clients.
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SkyTech Solutions is recognized for its high quality services, global reach, and ability to meet the specific needs of businesses across industries. Its cost effective solutions make it a reliable partner for companies aiming to boost operations.
Accenture is a global leader in the business process outsourcing industry, renowned for its innovative approach and expansive service offerings. With a workforce of over 738,000 employees, Accenture has decades of experience in supporting businesses with complex requirements.
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Known for its global reach and use of advanced technologies, Accenture offers scalable solutions to meet the unique challenges of modern businesses.
Teleperformance is a leader in customer experience management, providing exceptional outsourcing services since its inception in 1978. With over 410,000 employees, Teleperformance specializes in delivering high quality customer support and operational process.
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Concentrix is a prominent BPO company that focuses on customer engagement and operational optimization. Established in 1983, Concentrix employs over 270,000 professionals to deliver solutions that meet the unique needs of its clients.
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Concentrix is known for its AI based analytics and automation tools, offering cost effective and scalable solutions that drive measurable outcomes.
Infosys BPM specializes in delivering process and innovation through its comprehensive outsourcing solutions. Founded in 2002, Infosys BPM has a global workforce of over 40,000 employees dedicated to serving diverse industries.
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Using AI, automation, and cloud based technologies, Infosys BPM provides reliable and cost effective services that provides operational excellence.
Clients typically engage Simply Contact as a long-term BPO partner, not just a vendor. Operations are structured for operational stability under pressure and consistent service quality at scale, including periods of fluctuating demand. A flexible delivery model supports volume changes without service disruption. Security and compliance are baseline requirements, supported by enterprise-grade security standards, including PCI DSS, ISO 27001, and ISO 27701.
Simply Contact is a top BPO provider supporting customer support and back-office operations for international companies. The company was founded in 2013 and currently operates with 700+ agents, delivering services in 30+ languages and processing more than 10 million customer requests per year.
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Clients typically engage Simply Contact as a long-term BPO partner, not just a vendor. Operations are structured for operational stability under pressure and consistent service quality at scale, including periods of fluctuating demand. A flexible delivery model supports volume changes without service disruption. Security and compliance are baseline requirements, supported by enterprise-grade security standards, including PCI DSS, ISO 27001, and ISO 27701.
Genpact is a global professional services firm that specializes in digital transformation and business process management. Established in 1997, Genpact employs over 100,000 professionals and delivers cutting edge solutions to help businesses improve and growth potential.
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Operations are structured for operational stability under pressure and consistent service quality at scale, including periods of fluctuating demand. A flexible delivery model supports volume changes without service disruption.
Cognizant is a leading provider of IT services and business process outsourcing solutions. With over 330,000 employees and a presence in over 40 countries, Cognizant excels in delivering innovative and scalable services that cater to the dynamic needs of modern businesses.
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Cognizant uses advanced technologies such as AI, automation, and cloud platforms to deliver efficient and scalable solutions. It is known for its ability to adapt to rapidly changing market trends and client requirements.
Helpware is a prominent BPO company that has distinguished itself by taking a modern, people-first approach to the outsourcing industry since its founding in 2015.
With a global workforce of approximately 2,500 employees, Helpware specializes in building customized Customer Experience (CX) and operational support teams for both fast-growing startups and established enterprises.
The company is committed to creating amazing team cultures and leveraging cutting-edge technology like Artificial Intelligence (AI) to deliver exceptional and flexible services.
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Known for its commitment to culture and its innovative, customizable team structures, Helpware provides high-quality and scalable solutions that drive measurable business outcomes and foster stronger client relationships.
Sitel Group is a global leader in delivering customer experience management solutions. With over 160,000 employees and operations in 40+ countries, Sitel provides comprehensive outsourcing services to build customer satisfaction.
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Sitel Group is known for its omnichannel capabilities and AI based solutions, ensuring consistent and high quality customer experiences. Their cost effective services meet the needs of businesses across various industries.
Alorica is a prominent name in the outsourcing industry, focusing on customer service and back office support. With over 100,000 employees spread across the globe, Alorica specializes in delivering personalized solutions that develop customer experiences.
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Alorica has advanced technologies like automation and AI to deliver efficient and scalable services. Known for its commitment to customer satisfaction, Alorica helps businesses build stronger relationships with their clients.
Wipro is a globally renowned BPO and IT services company with a strong focus on innovation and process optimization. With over 250,000 employees worldwide, Wipro provides end to end solutions to meet diverse business needs.
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Wipro is celebrated for its AI based automation and cloud solutions, which assure cost-effectiveness and extensibility for businesses.
Capgemini is a global leader in consulting, IT services, and business process outsourcing. With a workforce of over 350,000 employees, Capgemini is known for delivering innovative and customized solutions across industries.
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Capgemini uses advanced analytics, cloud technologies, and AI to help businesses optimize their processes
Sutherland Global Services is a leader in process transformation and customer experience management. With over 38,000 employees, Sutherland specializes in delivering innovative solutions.
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Sutherland is recognized for its focus on automation and AI, ensuring high quality and scalable solutions for its clients.
IBM Global Process Services is a part of IBM’s larger ecosystem, offering cutting edge business process outsourcing solutions. With its expertise in AI and machine learning, IBM helps companies transform their operations.
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IBM Global Process Services stands out for its innovative solutions and commitment to sustainability, helping businesses achieve long term success.
Firstsource Solutions is a leading provider of business process outsourcing services, with a strong focus on customer centric solutions. With over 30,000 employees, Firstsource caters to businesses across industries.
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Firstsource Solutions is known for its innovative use of technology and cost effective solutions, making it a trusted partner for global businesses.
TCS is one of the world’s largest IT and business process outsourcing companies, with a global workforce of over 600,000 employees. Established in 1968, TCS delivers innovative solutions to help businesses achieve their goals and simplify operations.
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TCS is renowned for its use of advanced technologies and commitment to sustainability, making it a preferred partner for businesses seeking reliable and innovative outsourcing solutions.
EXL Service specializes in operations management and analytics driven solutions. With over 37,000 employees, EXL focuses on delivering measurable business outcomes for its clients.
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EXL Service is recognized for its data driven approach and ability to provide cost effective solutions that deliver tangible results.
NTT DATA Services is a global IT and business process outsourcing company with over 140,000 employees worldwide. NTT DATA focuses on delivering solutions to meet the specific needs of its clients.
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NTT DATA is known for its AI based solutions and ability to deliver scalable and cost effective services.
Tech Mahindra is a global IT and business outsourcing company with over 125,000 employees. The company focuses on adopting technology to deliver innovative solutions.
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Tech Mahindra is recognized for its commitment to innovation and AI and automation solutions, ensuring high quality and cost effective services.
DXC Technology is a global IT and business process outsourcing company with over 130,000 employees. DXC helps businesses transform their operations and achieve extensibility.
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DXC Technology provides AI, automation, and cloud platforms to deliver innovative and scalable solutions for businesses worldwide.
HCL Technologies is a global IT and business process outsourcing leader with a focus on innovation and customer satisfaction. With over 220,000 employees, HCL delivers solutions to meet the unique needs of its clients.
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HCL Technologies provides AI solutions and automation tools to provide scalable and cost effective services.
Convergys, now integrated with Concentrix, has been a leading provider of customer experience solutions for decades. Its robust service offerings and global presence make it a trusted partner for businesses seeking reliable outsourcing services.
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Convergys (Concentrix) is recognized for its advanced analytics, omnichannel solutions, and ability to deliver personalized customer experiences.
CGI is a global leader in IT and business process outsourcing services, with over 88,000 professionals worldwide. Established in 1976, CGI specializes in delivering end to end solutions that drive operational success.
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CGI is known for its commitment to innovation and AI centric solutions, ensuring reliable and scalable services.
ADP is a global leader in payroll and HR outsourcing solutions. With over 58,000 employees, ADP provides services to help businesses manage their workforce effectively.
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ADP stands out for its technology centric approach and ability to deliver cost effective and scalable solutions.
Stream Global Services, now integrated with Convergys and Concentrix, specializes in delivering customer experience management solutions. Its history of excellence and innovation makes it a trusted name in the BPO industry.
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Stream Global Services (Concentrix) is recognized for its AI solutions and ability to provide high quality services at scale.
Triniter is a growing BPO company specializing in customer support and IT services. Known for its customer centric approach, Triniter delivers solutions to help businesses optimize their operations.
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Triniter is known for its focus on innovation and cost effective solutions, making it a preferred choice for small and medium sized businesses.
Techwave is an IT and business process outsourcing company that focuses on digital transformation and operational efficiency. With a strong global presence, Techwave serves clients across various industries.
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Techwave is recognized for its commitment to innovation and use of AI and automation, ensuring high quality service delivery.
Invensis is a global outsourcing company specializing in back office support and customer service. With decades of experience, Invensis helps businesses oversimplify their processes and improve business processes.
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Invensis is celebrated for its cost effective solutions and ability to deliver customized services to client needs.
Flatworld Solutions is a BPO company specializing in outsourcing solutions across multiple domains. Known for its innovative approach, Flatworld Solutions helps businesses to achieve operational efficiency and flexibility.
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Flatworld Solutions is renowned for its AI driven tools and cost effective services, making it a trusted partner for businesses worldwide.
Startek is a global BPO company specializing in customer experience management. With over 40,000 employees, Startek focuses on delivering exceptional customer engagement solutions.
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Startek uses AI centric tools and omnichannel solutions to provide consistent and cost effective services.
Outsourcing to a Business Process Outsourcing (BPO) company in the USA offers significant advantages for businesses looking to streamline operations, reduce costs.
By partnering with a reputable BPO provider, companies can delegate non-core tasks to experts, allowing them to focus on their primary business objectives. With access to a skilled workforce, advanced technologies, and scalable solutions, outsourcing to a BPO company in the USA confirms high quality service to specific business needs.
Choosing the right BPO company is a critical decision that can significantly impact your business’s operations, cost, and growth. The ideal BPO partner should align with your organization’s goals, offer industry expertise, and demonstrate a proven track record of delivering high quality services. Businesses should evaluate potential BPO companies based on specific factors to confirm they make an informed choice that meets their unique needs.
Sales organization and business process outsourcing specialist with over 15 years experience in building and running highly efficient sales and customer support organizations, and in providing board and project level consulting to the sales and service organizations of leading companies all over the globe. Developed and implemented staffing strategies and programs that improved operational.
Natore Tower (12th Floor), Plot no 32D & E, Road 2, Sector 3, Uttara Model Town, Dhaka- 1230, Bangladesh
